Company Overview
Filuet is a global leader in supporting businesses with their international expansion efforts. The company provides comprehensive solutions for navigating new markets, ranging from e-commerce and warehouse management to sales and technology integration. With a diverse workforce spread across multiple countries, Filuet is dedicated to fostering innovation and operational excellence in global markets.
Industry: Transportation, Logistics, Supply Chain and Storage
Key Languages: English and Russian
Language Challenge
As Filuet expanded, the company’s cross-border meetings became increasingly difficult to manage. Employees primarily speak Russian or English, but many teams also used other languages such as Hebrew, Greek, or Hindi. This linguistic diversity, while reflective of their global identity, created barriers in communication.
Meetings between country managers were particularly affected. These are usually frequent gatherings in Microsoft Teams with 20 country managers from different markets, designed to share strategies and solve challenges, often turned into lengthy sessions where bilingual employees had to translate conversations in real time. This process not only doubled meeting durations but also placed undue pressure on individuals tasked with interpreting, detracting from their own contributions. And oftentimes, important information was lost in translation.
Past attempts to address the issue using tools like Google Translate proved ineffective. These solutions were not designed for dynamic, multi-participant, two-way conversations and often interrupted the flow of dialogue. The inability to seamlessly switch between languages or integrate translations into existing platforms further complicated the process, leaving Filuet searching for a more effective solution.
Solution
Filuet adopted Langfinity’s real-time translation for Microsoft Teams to address their multilingual communication challenges. Langfinity’s Teams integration allowed team members to speak in their preferred languages while ensuring that everyone else could understand them effortlessly. This significantly streamlined multilingual meetings, making them more productive and inclusive.
With Langfinity, the language barrier is no longer a barrier inside our company. I can directly communicate with someone who speaks Russian, even though I’m not fluent, and it’s seamless.
-Yuval, Filuet’s AI Integration Manager
Langfinity integrated directly into Microsoft Teams, eliminating the need to switch between platforms or tools. Participants only needed to select their spoken language at the start of the meeting, and Langfinity handled the translations automatically. The system also supported seamless two-way communication, so there was no need to manually adjust settings when different participants spoke.
It’s so easy to set up and use. Everything is in one place, and the process is fully automated. You just select the language once, and the AI handles everything seamlessly.
-Yuval, Filuet’s AI Integration Manager
For Filuet’s country managers, the real-time translations were not only accurate but also preserved the nuance and meaning of the conversations. This made it easier for participants to communicate as if they were speaking in the same language, fostering better understanding and collaboration.
One standout feature was Langfinity’s auto-detect functionality, which smoothly handled instances where speakers switched between languages mid-conversation. This flexibility ensured that discussions flowed naturally without interruptions.
With Langfinity, Filuet now has a seamless and reliable solution for multilingual meetings, allowing country managers to focus on their discussions instead of navigating language barriers.
Now, our country managers can freely share their experiences and updates without struggling with language differences. The meetings flow much better, and everyone feels included.
Impact
Langfinity’s real-time translation for Microsoft Teams transformed how Filuet managed multilingual communication. Meetings that previously took twice as long due to manual translations were now completed in half the time, saving 50% of the time spent in cross-language discussions.
Meetings that used to take twice as long because of manual translations are now much shorter. It saves us so much time and helps us collaborate much faster and more effectively.
This efficiency allowed employees to focus on more critical tasks, improving overall productivity. Teams were able to collaborate faster, align on goals more effectively, and address challenges with greater ease. Country managers, in particular, benefited from the ability to clearly convey their ideas and understand others without the need for intermediaries.
With Langfinity, the language barrier is no longer a barrier inside our company. I can directly communicate with someone who speaks Russian, even though I’m not fluent, and it’s seamless.
-shared Yuval, Filuet’s AI Integration Manager.
The platform’s straightforward setup and intuitive functionality meant employees quickly adapted to using it. What was once a time-consuming and frustrating process became an efficient and seamless part of Filuet’s multilingual communication workflow. Langfinity enabled meaningful communication across languages, ensuring every team member could contribute fully, leading to stronger collaboration and faster decision-making.
Looking Ahead
Filuet plans to expand the use of Langfinity beyond its country manager meetings to other departments, such as development and sales teams. By eliminating language barriers across more areas of the company, they aim to foster seamless collaboration at every level.
Langfinity helps us ensure that language is no longer a barrier for our teams. As we expand its use to other departments, it will make collaboration across the company even more effective.
As the organization continues to grow globally, Langfinity’s real-time translation will play a critical role in ensuring teams can communicate effectively, regardless of their location or primary language. This will enable Filuet to maintain efficiency and cohesion while scaling its operations and exploring new markets.
The company sees Langfinity not just as a tool for solving immediate challenges, but as a long-term solution to empower its multilingual workforce and support its mission of helping clients succeed in global expansion.
