Company Overview
ForgeWorks is a management advisory firm specializing in high-risk industries such as mining, manufacturing, oil and gas, energy production, and energy distribution. They focus on helping organizations improve leadership, balance safety and productivity, and implement effective risk management programs. Their work spans multinational companies and involves engaging with global teams at all levels, from senior leaders to frontline workers. ForgeWorks operates internationally, often addressing language and cultural differences to ensure clear communication and effective collaboration, even in organizations where English is not widely spoken or understood.
Industry: Business consulting services
Key Languages: English, Spanish, Catalan, Portuguese, and Macedonian
Translation Challenges
ForgeWorks operates in industries where effective communication can directly impact safety, productivity, and decision-making. Their global footprint means working across diverse cultural and linguistic contexts, often requiring them to engage with clients and frontline workers who do not share a common language.
The complexity of these language barriers goes beyond basic translation. Cultural nuances, idiomatic expressions, and the tone of communication often fail to translate accurately, leading to misinterpretations and loss of critical context. Text-based translation tools that ForgeWorks relied on in the past were insufficient, as they struggled to convey sentiment, formalities, and subtle shades of meaning that are vital in professional conversations.
Even when speaking English, there are nuances in phrases, jargon, and expressions that carry cultural weight. For example, a South African might interpret a phrase differently than an American or Brit. When these nuances are translated into other languages, much of the meaning can get lost.
- Vitz, Partner & Managing Director
Additionally, the dynamic nature of ForgeWorks’ work requires real-time, two-way communication to fully understand challenges and provide tailored solutions. Traditional translation tools such as Microsoft Team’s translation was not designed to support these live, interactive dialogues. Instead, they often slowed down conversations, introduced inaccuracies, or left gaps in understanding.
Our work isn’t just about sending messages; it’s about engaging in real dialogue. Traditional tools are often text-driven and fail in live, spoken conversations. They don’t capture the sentiment or shade of the words, which are just as important as the words themselves.
The need to address these challenges was particularly evident when working with dialects and less widely spoken languages. In some cases, ForgeWorks encountered unexpected requirements, such as translating into Catalan or Macedonian. Existing solutions lacked the flexibility to accommodate these demands, further complicating their ability to communicate effectively across teams and regions.
Even people speaking Catalan were surprised to see it supported. Langfinity could pick up those nuances seamlessly, translating English into polite, professional forms in languages like Macedonian or German, and adapting when I used colloquial speech. This flexibility made a huge difference.
For ForgeWorks, overcoming these linguistic and cultural hurdles was essential to achieving their goals of fostering collaboration, driving leadership development, and ensuring operational safety in high-risk environments. Without a robust translation solution, these challenges posed significant risks to project outcomes and organizational cohesion.
Solution
ForgeWorks implemented Langfinity to address its multilingual communication challenges. Langfinity’s advanced real-time translation capabilities provided a seamless solution for navigating the complexities of language and cultural nuances across its global operations.
One of the most impactful features of Langfinity was its ability to handle dialects and regional languages with precision. For example, Catalan, a dialect distinct from Spanish, was readily available and accurately supported by Langfinity, surprising even native speakers. This flexibility allowed ForgeWorks to engage meaningfully with diverse teams without needing additional resources.
What impressed me was Langfinity’s ability to pick up cultural and linguistic nuances, even in complex languages like Catalan or Macedonian. It provides the right tone and formality depending on the context, which is critical in professional conversations.
The AI’s ability to adapt to formal and informal speech was another key advantage. For instance, when translating English into Macedonian, Langfinity intelligently adopted a professional tone suited to business contexts. At the same time, it effortlessly handled colloquial speech, ensuring that conversations remained contextually appropriate. This versatility bridged the gap between varying levels of formality in different languages, allowing ForgeWorks to connect authentically with stakeholders at all organizational levels.
The platform can adapt to different contexts—formal business meetings, casual conversations, or even complex professional workshops.
Langfinity also proved adept at managing linguistic complexities where English lacked certain grammatical distinctions, such as gendered words or formal structures. It intuitively inferred the context of conversations, ensuring translations reflected the intended tone and sentiment. This capability was critical for preserving the nuances that are often lost in standard translations.
Furthermore, Langfinity empowered ForgeWorks to conduct dynamic, two-way conversations rather than static, one-way communication. This real-time interaction allowed for immediate clarification, follow-ups, and deeper exploration of ideas, enhancing collaboration and ensuring nothing was lost in translation.
Unlike previous tools, Langfinity allowed us to hold genuine conversations in real time, where we could ask immediate follow-up questions and probe deeper into issues. This made a huge difference in how we engage with our clients
-Vitz, Partner & Managing Director
Langfinity’s contextual awareness and ability to adapt to various conversational scenarios made it a powerful tool for ForgeWorks, enabling them to overcome language barriers and communicate effectively across borders.
Impact
In one pivotal project, ForgeWorks uncovered critical misunderstandings in client deliverables only after implementing Langfinity. Traditional tools like email and static translations had failed to surface these issues, as they lacked the depth required for dynamic, two-way communication. Langfinity enabled real-time dialogue, allowing ForgeWorks to identify gaps, address misunderstandings immediately, and align stakeholders on complex processes with unparalleled precision.
The platform’s ability to adapt to cultural nuances and contextual subtleties was transformative. Whether facilitating workshops in Catalan or engaging frontline workers in Macedonian, Langfinity delivered translations that were not only accurate but culturally and contextually aligned. This ensured that ForgeWorks’ messaging resonated authentically, whether in formal business discussions or casual dialogues.
Operationally, Langfinity delivered remarkable efficiencies. Meetings that previously required interpreters or cumbersome manual translations, often doubling their duration, were streamlined into seamless, real-time exchanges. The organization saved invaluable time while fostering more inclusive and transparent communication. Workshops and coaching sessions, once limited to English, could now engage participants in their native languages, significantly broadening ForgeWorks’ global reach and impact.
With Langfinity, the language barrier is no longer insurmountable. We can now have meaningful conversations with anyone, anywhere. It’s better than anything else on the market. - said Vitz.
Beyond immediate operational gains, Langfinity empowered ForgeWorks to deepen trust and understanding with clients and teams alike. Critical decisions, sensitive discussions, and nuanced problem-solving were now possible in ways that were previously unimaginable. Language was no longer a barrier but a strategic enabler, unlocking opportunities for innovation and connection.
It’s seamless now. Even clients who initially tried other tools like Teams found Langfinity to be far superior.
By integrating Langfinity, ForgeWorks set a new standard for multilingual communication in high-risk industries. The platform’s ability to bridge linguistic and cultural divides has not only enhanced operational efficiency but also reinforced ForgeWorks’ commitment to delivering transformative outcomes on a global scale.
Looking Ahead
ForgeWorks sees immense potential in leveraging Langfinity as an integral tool for expanding its reach and improving communication in high-risk industries. The ability to facilitate secure, real-time, multilingual conversations has already removed long-standing barriers, and future use cases promise to extend this impact even further.
One area of focus is engaging frontline workers in regions like China and Saudi Arabia, where language barriers have traditionally limited direct communication. With Langfinity, ForgeWorks can bypass intermediaries and conduct discrete, meaningful conversations with employees in their native languages. This ensures sensitive information is shared securely and accurately, fostering trust and clarity without reliance on third-party interpreters.
We used to leave opportunities on the table because language felt like an impossible hurdle. Langfinity has changed that completely, Vitz concluded.
Additionally, the platform has opened the door to broader participation in training and coaching sessions. Previously constrained to English-speaking audiences, ForgeWorks can now deliver dynamic, localized coaching and workshops that resonate with participants across diverse linguistic and cultural backgrounds. This flexibility allows ForgeWorks to expand its client base and deliver value to organizations worldwide, regardless of the primary language spoken.
Langfinity’s ability to navigate complex nuances in languages, such as formal versus colloquial tones, ensures that every interaction is contextually appropriate, enhancing professionalism in business-critical environments. ForgeWorks also appreciates the efficiency of AI-driven translations, which streamline communication without compromising on quality or inclusivity.
As ForgeWorks continues to operate in industries where precision and understanding are paramount, Langfinity will remain a key enabler of its mission to bridge language gaps, strengthen collaboration, and achieve impactful outcomes on a global scale.
